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Our FAQ section is now part of our members only area. In order to view these files you need to be logged in and if your not a member yet sign-up it's free  Login or Sign-up.

This area contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.  Just follow the links below to the individual topic pages. All of the following are suggestions and the user makes the final decision whether to implement them or not.  Always make a backup of your computer before attempting any changes.  If you have any doubts about making changes, wait and talk to someone experienced with your type of changes.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

  1. How do I ... ?

  2. Where can I find ... ?

  3. Why doesn't ... ?

  4. Who is ... and ... tech support ...?

  5. What are keyboard shortcuts...?

  6. What is ... ?   Computer, Electrical, Electronic, and Network, Scientific terms, words, acronyms and Formulas - Descriptions and Definitions, etc. Our Descriptions and Definitions are short and to the point, informative without a lot of unnecessary wording.

  7. What is Ext ... ?   File Formats and Extensions - Descriptions and Definitions

  8. When is ... ?


    Login or Sign-up

 

  1. How do I ... ?
                         How do I change file associations, create URL links, remove Start Button documents, etc.
                            Login to see a complete listing

     How do I change Bmp Icons to Thumbnails?

    1. Go to Start Menu -> Run -> type in Regedit.exe  Click OK

    2. Click Hkey_classes_root

    3. Then scroll to Paint.picture and Click on it

    4. Highlight default Icon in left pane

    5. Double Click default in right pane

    6. Delete old value in value field of edit string dialog box

      Old value C:\progra~1\access~1\mspaint.exe,1 (drive letter may be different)

      Type in new value  %1

       

    7. Click OK

    8. Close regedit window

    9. Go to Start Menu -> Programs -> Windows Explorer

    10. Click on view in menu bar at top of explorer window

    11. Click on large Icons

    12. Files in Windows Explorer should be indicated with Thumbnails


  2. Where can I find ... ?
                         Answers about my computer, Microsoft products, Viruses, Device Drivers, etc.
                           Login to see a complete listing

    Where can I find answers to general questions about my computer?

    1. www.AJ.com

    2. www.computerhope.com

    3. www.fcc.gov/oet/fccid

    4. www.ferretsoft.com

    5. www.google.net

    6. www.techadvisor.co.uk

    7. www.ixquick.com

    8. www.microsoft.com       (their Knowledge Base)

    9. www.protonic.com

    10. www.5starsupport.com

    11. www.techguy.org


  3. Why doesn't ... ?
                         My dial-up connection work, the Start up and Shut Down work, etc.
                            Login to see a complete listing

    Why doesn't my dial - up connection work?

    I get the following error message, while using Win98/98SE.

    "The computer you are dialing into cannot establish a dial - up connection.  Check your password and try again".

    1. I have seen this myself, the password was "OK".   After several attempts to connect, I finally connected.  This turned out to be no more than a very busy ISP connection site.

    2. Before you reload anything or chase down files or re-write your password, make several tries at connecting and wait 10-15 minutes and try several more times.  Waiting may give your ISP connection time to free up and you will connect.  If you still get the error message, it's time to start checking your password and the file setupx.dll should be down loaded from your startup disk, it could be corrupted.


  4. Who is ... and ... tech support ...?
                          Selected Manufactures Web URL, Support URL, Email, Phone, etc.
                            Login to see a complete listing
     
    COMPANY TECH SUPPORT CONTACTS
           
    COMPANY WEB  URL PHONE EMAIL
           
    3M Corp http://www.3m.com 1 800 364 3577 innovation@mmm.com
    Adobe Systems Inc http://www.adobe.com/support 1 206 675 6304 techdocs@adobe.com
    Adaptec http://www.adaptec.com/en-us 1 408 957 2550 http://www.adaptec.com/en-us
    Addonics http://www.addonics.com 1 408 433 3899 http://www.addonics.com
    ADS Technologies
    No longer in business
    1 800 888 5344
    No longer in business
    Advanced Micro Devices http://www.amd.com 1 800 538 8450 http://www.amd.com
    America Online Inc http://www.aol.com/ 1 800 827 3338 http://aol.com/
    APS Tech http://www.apstech.com
    now part of LaCie Inc
    1 800 395 5871 http://www.apstech.com
    now part of LaCie Inc



  5. What are keyboard shortcuts...?
                         Common keyboard shortcuts etc.
                                  These pages have their own search function.   Login to see a complete listing

    Internet Explorer:

    Alt+D Go to the address bar
    F5 Refresh the current Web page
    Ctrl+R Refresh the current Web page

                                          

    Most Windows Programs:

    Ctrl+S Save the current document
    Ctrl+O Open a new document



  6. What is ... ?
                         Computer, Electrical, Electronic, and Network terms, words, acronyms - Descriptions and Definitions, etc. Our Descriptions and Definitions are short and to the point, informative without a lot of unnecessary wording.

  7.                               These pages have their own search function.   Login to see a complete listing
     
    10Base-2   The type of coaxial cable most often used for Ethernet Networks. Also known as thinnet or cheapernet. The maximum length of a single segment is 185 meters (600 feet).
    10Base-5   The original Ethernet coaxial cable, now used mostly as the backbone for larger networks. Also know as yellow cable or thick cable. The maximum length of a single segment is 500 meters (1640 feet).
    10Base-T   An Ethernet network that uses twisted pair (also known as RJ-45) cabling between a network interface card and a hub to connect the network together. This runs at a speed of 10 Mbps. The maximum length of a single length segment is 100 meters (330 feet).
    10Gigabit Ethernet   Also known as 10GBase-T. This is a telecommunications technology that offers data speeds up to 10 billion bits per second. Built on the Ethernet technology used in most of today's local area networks (LANs), 10Gigabit Ethernet uses full duplex transmission, which makes possible a considerable distance range. On multi fiber, 10Gigabit Ethernet will support distances up to 300 meters; on single mode fiber, it will support distances up to 40 kilometers. Smaller Gigabit Ethernet networks can feed in Smaller Gigabit Ethernet networks can feed into a 10Gigabit Ethernet network.
    100Base-FX   The Ethernet standard for high-speed fiber-optic connections.
    100Base-T   The Ethernet networking standard that supports a data transmission rate of 100Mbps and is backward compatible to 10Base-T networks. 100Base-T is based on the IEEE 802.3u standard and is commonly referred to as Fast Ethernet.
    100Base-T4   An alternative standard for 100Mbps Ethernet using four-pair Category-3 cable.
    100Base-TX   An Ethernet network that uses twisted pair (also known as RJ-45) cabling between a network interface card and a hub to connect the network together. This runs at a speed of 100 Mbps. It uses two-pair Category-5 twisted pair cable.
    100VG AnyLan   A standard for 100Mbps Ethernet that isn't as popular as 100Base-T. It uses twisted pair cable just like 100Base-T and 100VG AnyLan.
    1000Base-T   A new standard for 1000Mbps Ethernet using four-pair Category-5 unshielded twisted pair cable. 1000Base-T is also known as Gigabit Ethernet.
    2B1Q Two Binary One Quaternary.  A line coding technique used in traditional telecommunications offerings including ISDN. The 2B1Q line coding is used for some DSL, including SDSL, HDSL and IDSL.
    2B+D   Refers to Basic Rate Interface (BRD) configuration of ISDN; two B(earer) channels of 64Kbps each, plus one D(elta) channel of 16Kbps.
    24-Bit Audio   Sound that is represented by 24 bits of data every time it is sampled. Traditional CD quality audio is 16 bit. Using 24 bits improves resolution and fidelity.
    32-Bit   Components or applications that work with data 32 bits at a time.  A 32 bit operating system such as OS/2 Warp, Windows 95, Windows NT, Windows 2000, Windows 98, Windows ME, or Windows XP works with information in 32 bit groups.
    404 Error   The page that loads when you type in a URL that doesn't exist, denoting that the web page or object you are looking for isn't available under that name.



  8. What is Ext ... ?   File Formats and Extensions - Descriptions and Definitions    Login to see a complete listing

      File Formats and Extensions                These pages have their own search function.

    .abw	AbiWord document
    .acl	MS Word AutoCorrect List
    .afp	IBc Advanced Function Presentation
    .ans	ANSI text with layout
    .asc	ASCII text with layout
    .aww	Abiliity Write
    .bas    Visual Basic source file, in text format
    .csv	ASCII text encoded as Comma Separated Values, used in most spreadsheets	
    such as Microsoft Excel or by most database management systems. .cwk Claris Works, Apple Works document .doc Microsoft Word .docx Office Open XML Text document or Microsoft Office Word 2007 for Windows,
    for Mac 2008 .dot Microsoft Word document template .dotx Office Open XML Text document template .egt EGT Universal Document .exe Windows executable program .fdx Final Draft .ftm Fielded Text Meta .ftx Fielded Text Declared .htm Hypertext markup language .html Hypertext markup language .hwp Haansoft "Hancom" Hangul Word Processor document .hwpml Haansoft "Hancom" Hangul Word Processor Markup Language document .info Texinfo .lwp Lotus Word Pro .mcw Microsoft Word for Macintosh "Versions 4.0, 5.1" .nb Mathmatica Notebook .nbp Mathmatica Player Notebook .odm Open Document Master document .odt Open Document Text document .ott Open Document Text document template .pages Apple Pages document .pap Papyrus Word Processor document .pda Portable Document index file .pdax Portable Document Archive .pdf Adobe Acrobat .ps PostScript file .ps.Z Compressed PostScript file, for UNIX .quox Question Object File Format, Question Object document for Quobject Designer,
    or Quobject Explorer .radix64 .rar Compressed file using WinRAR .rpt Crystal Reports .rtf Microsoft Word (rich text format) .sdw Star Writer text document, used in earlier versions of Star Office .stw Open Office.org XML text document template "Obsolete" .sxw Open Office.org XML text document "Obsolete" .tar UNIX archive file .tar.Z Compressed UNIX archive file .tex TeX .txt Any Word Processor, ASCII or Unicode plaintext .uof Uniform Office Format .uoml Unique Object Markup Language, a XML based markup .wpd Word Perfect Document .wps Microsoft Works document .wpt Microsoft Works document .wrd WordIt document .wrf ThinkFree Write .wri Microsoft Write document .xht eXtensible Hyper-Text Markup Language .xhtml eXtensible Hyper-Text Markup Language .xml eXtensible Markup Language .xps Open XML Paper Specification .zip Windows archive file

     

  9. When is ... ?
                          When is it time to reactivate Windows XP, clean my mouse, clean the interior of my computer, replace my printer cartridges, time to upgrade my software, etc.   Login to see a complete listing

    When is it time to reactivate Windows XP?

            Windows XP checks and verifies the same (10) components every time you start your computer.  (Six) components can be changed in a (3) month period, without having to reactivate windows xp.  If you change (seven) components in a (3) month period, you will have to reactivate Windows XP.  One exception to this is, if your computer came with Windows XP pre-installed and you never had to activate it.  Your computer may have been set up for unlimited hardware changes and no reactivation.

              The (10) components checked according to Microsoft are:

    1. CD-ROM/CD-RW/DVD-ROM

    2. Display adapter

    3. Hard drive

    4. Hard drive volume serial#

    5. IDE adapter

    6. Network adapter

    7. Processor type

    8. Processor serial#

    9. Ram amount range

    10. SCSI adapter


 


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Last modified: Saturday July 29, 2017 .