Customer Support -- FAQ

This area contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions. Just follow the links below to the individual topic pages. All of the following are suggestions and the user makes the final decision whether to implement them or not. Always make a backup of your computer before attempting any changes. If you have any doubts about making changes, wait and talk to someone experienced with your type of changes.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

How do I ... ?
How do I change file associations, create URL links, remove Start Button documents, etc.

Where can I find ... ?
Answers about my computer, Microsoft products, Viruses, Device Drivers, etc.

Why doesn't ... ?
My dial-up connection work, the Start up and Shut Down work, etc.

Who is ... and ... tech support ...?
Selected Manufactures Web URL, Support URL, Email, Phone, etc.

What is ... ?
Computer terms, words, acronyms - Descriptions and Definitions, etc.

This page has its own search function.

When is ... ?
When is it time to reactivate Windows XP, etc.

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Last modified: Friday July 18, 2008 .