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Re: K80 Errors

From: CER Tech Support Staff
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These errors relate to the fax function of your K80. I would suggest you purchase a user manual, it will come in handy, but for now see the following. ERROR 422 The local machine has answered a call, but is unable to detect the presence of a calling fax machine. Typically, this is due to the local fax machine answering a voice call. OR The remote user canceled the fax transmission by pressing the Stop key immediately prior to, or just as the local machine answered the call. OR The receiving fax machine is an older silent fax machine. Try turning on Silent Detect in the Fax settings. OR The remote machine automatically ended the call immediately prior to or just as the local machine answered the call. OR The remote (calling) fax machine determined there was a feature incompatibility between the two and disconnected immediately before transmitting any further fax tones or T.30 frames. This is a very rare and non-standard behavior. *Confirm the remote caller is a fax machine and not a voice call. *If the remote machine ends the call just as the local machine starts reception, reduce the ring count on local machine answers. As an alternative, suggest the sender manually fax the document. *Confirm the sender is not inadvertently attempting to poll the local machine for a document, instead of transmitting to the local machine. *Reconfigure the local fax machine to use different configuration settings, toggle the ECM setting, and/or select a slower reception speed. ERROR 423 The local machine has been unable to receive an entire page even after multiple attempts to re-receive the parts of the page that contain errors. This is usually due to extremely poor line conditions. *Reattempt the fax reception at a different time when telephone line conditions have improved *Disable ECM. Errors may still occur, and may result in degraded image quality on the received page. However, the ability to receive the entire document will be improved. *Select a slower reception speed.


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